1. How do I change the time or battery in my Sabbath-Day Woods clock?
In many of our larger clocks (i.e. the Prairie Deluxe Mantel Clock), there is a removable back panel affixed with magnets. Simply remove this panel to access the clockworks inside. The battery and time wheel should be readily visible.
Most of our smaller clocks (i.e. the Asheville Craftsman Clock), do not have a removable back panel, but the clockworks can be removed from the front, as shown in the following instructional video.
This short video shows how to change your clock's battery and adjust the time:
2. Can I return or exchange my item?
Satisfaction is our goal. To return or exchange your item, send us an email to explain your reason for return or exchange within 21 days of placing your order.
Then simply ship the item back to: Sabbath-Day Woods, 722 Freedom Drive, Canton, NC 28716. If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Please package the item in the original or similarly secure packaging. Upon receipt of the item, we will promptly communicate with you to provide a refund or exchange for your item.
Please note that depending on where you live, the time for your exchanged product to reach you may vary.
Unfortunately, we cannot offer returns or exchanges on the following items:
Sale Items (Only regular priced items may be refunded.)
If you have a question not listed on this page, don't hesitate to contact us.